Ordering
Orders can be placed by email, phone or post.
- Email: sales@oxfordbiosystems.com, telephone: 01235 431390
- Address: Oxford Biosystems Ltd, 184B Park Drive, Milton Park, Oxfordshire, OX14 4SE
Please provide the following information on your order:
- Purchase order number
- Quantity, product catalogue number and description
- Delivery and invoice addresses
- Contact name, email and phone number
Please note all orders are subject to credit approval and acceptance by Oxford Biosystems Ltd.
Pricing, Payment & Delivery
Prices and availability are subject to change at any time by Oxford Biosystems Ltd or the manufacturers without notice. Payment terms are 30 days from invoice date. Late payments will be charged interest @ 8% above base rate per day that the invoiced amount remains outstanding, as per the Late Payment of Commercial Debts (Interest) Act 1998. VAT will be charged at 20% on all orders unless we receive declaration of VAT exemption of VAT with each order. A minimum packaging and shipping charge of £25 will be added to all orders. Orders are despatched on a next day delivery service. We aim to supply products within ten days, however we make no guarantees for availability or delivery dates of products.
Returns
Credit for returned goods will not be issued without prior authorisation from Oxford Biosystems Ltd in the form of an assigned Returned Goods Authorisation number. Items shipped in error and/or damaged in transit must be reported within 10 days of shipment. If authorised, products must be returned in the same condition as received within 30 days of original shipment by Oxford Biosystems Ltd. In general, returns are not authorised for the following:
- Items not purchased directly from Oxford Biosystems Ltd
- Products without a useful shelf live
- Products that have deteriorated because of improper handling, abuse, or other causes beyond Oxford Biosystems' control.
Claims for Damage in Transit
Oxford Biosystems' shipping responsibility ceases with safe delivery in good condition to the transportation company. Upon receipt, the Customer should count and inspect freight before the carrier departs. Claims by the Customer for damage in transit should be made to the Transit Company. When damaged freight is received or when the shipment is short, a detailed notation should be made on the delivery receipt and signed by the carrier's driver. When damage is detected after delivery, notify the carrier immediately, but within 10 days of delivery, and request a "concealed damage inspection report" on the damaged goods. The shipping container must be saved until the carrier's inspection has been made. The Customer is responsible for filing freight claims. Assistance may be obtained by calling our Customer Service team on 01235 431390.
Technical Support & Warranty
Technical Support is provided for all products purchased directly from Oxford Biosystems Ltd. Please contact Technical Support on 01235 431390 or email sales@oxfordbiosystems.com. Oxford Biosystems Ltd warrants its products to the original purchaser against defects in materials and workmanship under normal use and application as described in the package insert. Oxford Biosystems' sole obligation under this warranty shall be to replace defective products. This warranty applies only to products in the original container that have been handled and stored in accordance with Oxford Biosystems' recommendations and does not apply to products that have been the subject of alteration, misuse or abuse. All claims under this warranty must be directed to Oxford Biosystems in writing and must be accompanied by a copy of the purchaser's invoice. This warranty is in lieu of all other warranties, expressed or implied, including the warranties of merchantability and fitness for a particular purpose. In no case shall Oxford Biosystems be liable for incidental or consequential damages. Some of our products are sold FOR RESEARCH USE ONLY. Such products are NOT FOR USE IN DIAGNOSTIC PROCEDURES Pursuant to 21 CFR 809.10(c)(2)(i).
Oxford Biosystems Ltd is registered in England #: 415 9947. VAT #: GB. 768 3645 84